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Return and Exchange Policy

Return and Exchange Policy

If you are not satisfied with your purchase, it must be returned within 30 days Accept for Some products may have only 15 days free return on top of the on-time delivery date to decide if you want to keep or return the item for any reason.   Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping and handling charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order. Shipping and handling charges are not refundable if shipment is refused buy the customer. Customized and personalized items are non-refundable.

How to Return an Item

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: support@aldofurniture.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Damaged Deliveries

 Please inspect your order upon reception and contact our Customer Service Team at support@aldofurniture.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.

 Cancel an Order

Please contact our Customer Service Team at support@aldofurniture.com  immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or change an order.